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Agency Leadership >Staff Bio
Dr. Kevin J. Downey
Crosspoint, Inc., Chief Executive Officer
Dr. Downey has a Ph.D. in Public Policy Analysis and Administration from St. Louis University, a Masters Degree in Criminal Justice Management from Sam Houston State University, and a Bachelors Degree in Social Work from the University of Iowa. He has over twenty-six years of administrative experience in agencies serving the mentally, physically and socially disenfranchised. Prior to coming to Crosspoint, Dr. Downey was the Director of Operations of a private, statewide case management organization serving offenders in Illinois. Earlier in his career, he served in an administrative capacity at residential correctional facilities in Iowa and Missouri, as a Parole Examiner for the Texas Board of Pardons and Paroles, and as an Executive Director of an organization serving the developmentally disabled and mentally ill in St. Louis.
As CEO of Crosspoint, Inc., Dr. Downey oversees all aspects of the organization's operations. His responsibilities include strategic planning, staff management, policy and program development, external agency representation and system linkage. He is also President-Elect of the International Community Corrections Association.
Joseph Shaffer
Crosspoint, Inc., Director of Operations
Joseph Shaffer, Director of Operations has 30 years experience in the behavioral health field. He has a Bachelor of Liberal Studies Degree and a Master's Degree in Public Administration. Joseph began this career as a counselor in the U.S. Army followed by twenty-one years working in an Illinois non-profit that provides assessment and case management services to substance-affected offenders. His responsibilities at Crosspoint include oversight, coordination and analysis of programs, quality improvement strategies, and staff development.
Rose M. Santillan
Crosspoint, Inc., Quality Assurance Administrator (QAA)
Rose M. Santillan, Quality Assurance Administrator is a certified Microsoft Network Administrator, holds an AAS in Office Management, and is a Bachelors Degree candidate in Business Management. Ms. Santillan has been employed at Crosspoint for 21 years, 13 of which have been in a managerial capacity. She has been trained as a Quality Assurance Specialist and provided quality assurance services to Crosspoint in that capacity for 7 years. Ms. Santillan is currently responsible for the supervision of relevant program staff and ensures that all contracting agency requirements as well as Crosspoint procedures related to accountability, program and training are implemented and followed. She also oversees facilities management for Crosspoint.
Paulette G. Hill,
Crosspoint, Inc., Clinical Specialist and Training Coordinator
Paulette G. Hill, LMSW, Clinical Specialist and Training Coordinator received her Bachelors of Social Work at Our Lady of the Lake University and a Masters Degree in Planning and Administration with an emphasis in Social Work from the University of Houston. She has been working at Crosspoint for 8 years as a mental health services clinician and Training Coordinator. She also supervises the organization's Intern Students.
Elisa M. Lopez,
Crosspoint, Inc., Residential Corrections Administrator
Elisa Lopez has been employed with Crosspoint, Inc. for almost 12 years. She began her career with the agency in October 1997 as a Case Worker Aide at the female facility, Pryor House. Ms. Lopez currently serves as the Residential Corrections Administrator and in this capacity, oversees staff and program issues at the four Crosspoint residential reentry centers. She holds a Master's Degree in Public Administration from the University of Texas at San Antonio and a Bachelor's Degree in Psychology from the University of Texas at San Antonio.
Myra Pérez-López
Crosspoint, Inc., Executive Assistant
Myra Pérez-López, Executive Assistant to the CEO holds a Bachelor of Arts degree in Criminal Justice. Myra has 7 years experience in nonprofit organizations and 10 years experience as an Executive Assistant. She is responsible for supporting Dr. Downey in a wide range of activities and provides technical assistance and support in Crosspoint projects and special events.
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